We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines
Effective November 1, 2019 there will be a 5% Fee for all refunds/returns/cancellations due to new merchant processing policies. Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting, gluing, soldering, ect, and other similar actions constitutes used merchandise. Any electronics must be returned in unopened original box in original condition.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. In order to receive credit for a returned item, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
Dialed-RC Hobbies reserves the right to also charge a 10% restocking fee on any merchandise returned for credit.
Refused or returned shipments in which Dialed-RC Hobbies incurs additional shipping fees will be assessed on the return credit.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
If you feel a box has been lost in transit, please email us with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
We are OPEN during COVID-19! Online orders only. For any customer service questions, please email us as we are working very limited office hours.
We will be closed the following dates in 2020 for Races, Holidays, Vacations, ect. Please note the dates and order accordingly. Apr 7th-12th, Apr 16th, May 14th, My 28- 31st, Jun 18th-23rd, Jul 23-31st, Aug 18th-23rd, Oct 22nd, Nov 19th, Nov 25th, Dec 24th Happy Racing!
Note: We are staying open during the Coronavirus outbreak - online orders only